F.A.Q.'s

This page contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.  Please feel free to click on a category then you will see specific questions click to see answers.  If you have any further questions click here to contact support.

Pre-sales questions

Will you place ads on my site?

Do you allow sites to advertise for money, on their web site?

What forms of payment do you accept?
Are your server's Unix, or NT?
Do you allow adult sites?

Is tax included with my monthly or yearly plan?

What control panel do you use and do you have a demo?

Can I pay monthly?

How long does it take to setup my account?

Are there any hidden costs, or setup fees?

How much is extra bandwidth and space?

Do you offer telnet or shell access?

Can I password protect directories?

Where can I view a copy of you Terms of Service or Acceptable use Policies?

Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We accept Visa, MasterCard, American Express, Discover and e-checks.

Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat Enterprise 3

Q. Do you allow adult sites?
A. No, we do not allow adult sites

Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.

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Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. For security reasons we no longer offer live demos. To see screen shots click here

Q. Can I pay monthly?
A. Yes, you may pay monthly

Q. How long does it take to setup my account?
A. Your account will be setup automatically within 24 hours of ordering,

Q. Are there any hidden costs, or setup fees?
A. No.

Q. How much is extra bandwidth and space?
A. If you need more bandwidth or disk space e-mail us to upgrade you to a higher plan. If you need more bandwidth or space then our highest plan offers you can purchase bandwidth for $2.00 a gig and space for $1 per 100 MB per month.

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Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access. You are still able to unzip files on the server using our file manager as well as the ability to setup cron jobs.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel

Q. Where can I view a copy of you Terms of Service or Acceptable use Policies?

A. http://www.onenationwebhosting.com/tos.html

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DNS

How long does it take to get my domain working?

Can I view my site even though my domain's name servers haven't propagated?

What do I set my domains name server's to?

Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.

Q. Can I view my site even though my domain's name servers haven't propagated yet?
A. Yes  http://youriphere/~yourusernamehere/

Q. What do I set my domains name server's to?
A. Please see your welcome e-mail

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Control Panel

Do you have a manual for our control panel?
Where do I go to login to my control panel?

How do I make sub-domains?

Where do I go to login to my control panel?

Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel

Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain management" inside of domain management you will see a place to manage and add sub-domains.

Q. Where do I go to login to my control panel?
A. http://www.sitesdomain.com/cpanel/

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FTP

It's not letting me upload my files what's wrong?
Why doesn't my ftp password change when I change my Cpanel password?

Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.

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E-Mail
What do I put for both incoming and outgoing mail server?
Where do I go to check my emails using my browser?
How can I setup webmail to go directly to horde, neomail or squirrel mail?
Why won't my email address work?
I did the above correctly why will it still not work?
How do I setup formmail?

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Q. Why won't my email address work?
A. Make sure you set it up exactly.  If you are using outlook express you may log into cpanel and click on email.  From there you click add/remove email accounts and then click on the outlook express icon to the far right of the email address you are trying to set up.  This will speed the process of setting up emails.  If you any further questions fee free to click here to contact support.

Q. I did the above correctly why will it still not work?
A. Lets trouble shoot it some more here. If you are still having problems read it again. Still having problems? READ it once more. 99.9% of the people who contact us saying they have read it and are still having problems are given an answer quoting from this exact page. If you ask us for help we will not be able to help you because everything we could possibly tell you is in the above page, meaning if it doesn't work you did not read and do everything listed.

Q. How do I setup formmail?
A. formmail tutorial

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CGI/ASP/PHP/MySql/JSP

How do I get them to work?

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. First make sure that they are chmoded to 755 if that doesn't work 

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Software Versions
What version of php are you using?
What version of perl are you using?
What version of MySQL are you using?

What version of cpanel are you using?

Q. What version of php are you using?
A. We are using version 4.3.11

Q. What version of perl are you using?
A. We are using version 5.8.4.

Q. What version of MySQL are you using?
A. We are using version 4.0.25

Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version, currently 10.8.0-STABLE 59.

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Billing

How can I update my billing info?

I need my payment invoices how do I get them?
How do I make a payment?
 

Q. How can I update my billing info?

A. If you paid using paypal login at paypal.com and click "profile" to make your changes.  If you paid with 2checkout please send support an e-mail with your domain name and we will send you a link to update your info. 

Q. I need my payment invoices how do I get them?
A. https://www.onenationwebhosting.com/billing/clogin.php 

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted

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